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Company and performance

Your agency's knowledge, out of people's laptops.

SOPs, the handbook and memos in one place your team actually opens.

Request early accessSee how it works
Company · SOPs
How do we do things here?
Creator onboardingOwner: Mara · reviewed last month
Current
Client refundsOwner: Kai · not reviewed in 7 months
Needs review
Monthly client reportOwner: Dana · updated today
Updated today
SOPs

Marketing changes every month. Your SOPs can keep up.

Ask AIME →

  1. 1Write itSteps, an owner, a category
  2. 2AIME answers from itStraight away, with the section it used
  3. 3It gets flaggedBy a person, a question AIME couldn't answer, or six months without a review
  4. 4The owner reviews itEdit, then Mark reviewed

Then back to 1. Stale SOPs never hide.

Handbook

A handbook people actually use.

Company · Handbook · Version 12
1 · How we work
2 · Hours and attendance
3 · LeaveUpdated Oct 3
Updated
4 · Pay and 13th month
7 · Bonuses
How many sick days do I get?
AIME

10 sick days a year. Bring a medical certificate for 3 or more days in a row.

Sources: Handbook, section 3: Leave
Sample handbook.
Memos and policies

Announcements people actually read.

Company · Memos

Updated expense policy

Policy · everyone · acknowledge by Friday
9 of 12 acknowledged
Leo BautistaNot yet
Pending
Ava CruzNot yet
Pending
Jun ReyesPast the date
Late
What they see on Home until they confirmRemind all
1 policy needs your acknowledgement Read and acknowledge
Sample data.
Performance

Know who's doing well, with data.

People · Performance · Q3
23 people by score band
Exceptional, 4.5 and up 3Strong, 4.0 to 4.49 7Solid, 3.5 to 3.99 9Needs focus, 3.0 to 3.49 3Below bar, under 3.0 1
Improvement program, when someone falls behind
Goals and a mentor→Weekly check-ins→30, 60 or 90 days→Graduate, extend 30 days, or refer to HR
AIME suggests a program. A person decides. Sample data.
Bonuses

Bonuses based on data, not on a whim.

One pool per agency, split by score, with 13th month beside it. You approve, then it goes to payroll.

People · Bonuses · Year-end
PersonScoreBandBonus13th month
Mara Santos4.5Exceptional$2,290$1,520
Leo Bautista4.2Strong$1,250$1,040
Jo Tan3.8Solid$960$960
Jun Reyes2.8On a program$0$880
Total$4,500$4,400
Help

Answers before anyone asks you.

Company · Help
Getting paidTime offExpensesProjectsAccess
How to request leaveGuide · 5 steps
Guide
Why was my request declined?Troubleshooting
FAQ
Step 2, where to click
People→Time off→Request leave
Still stuck? Ask a person on the right teamAsk a person
Each person only sees guides for what they can use. Sample data.
Files

Every file, findable.

Company · Files
AllContractBriefReceiptMade by AIME
2026-10-14 Northwind Q4 brief.pdfNorthwind Foods · Brief
Brief
INV-2041 Northwind Foods.pdfMade by AIME
Made by AIME
Payslip Oct 15, Jo Tan.pdfMade by AIME · Jo only
Made by AIME
Uploads get a suggested name from your naming guide. Sample data.
Notes

Your own notes and to-dos.

Private to you and whoever you share them with. Not even the owner can open them.

Notes · My day
Send the Q4 plan to NorthwindToday · Northwind Foods
Today
Check Kai's overtimeToday
Today
Draft the Lumen proposalFriday
Fri
Lumen kickoff notesShared with Ava to edit
Shared
Private to you and whoever you share with. Sample data.
Ask AIME

Ask how things are done here.

Sample handbook.

How are year-end bonuses worked out?
AIME

Each agency has its own pool. Your share is one month of basic pay, times your score band's multiplier, times months served out of 12, then scaled to fit the pool. People on an improvement program don't get a bonus that cycle. 13th month is separate and always paid.

Sources: Handbook, section 7: Bonuses

Put your playbook where your team can find it.

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